ANALYST.CUSTOMER OPERATIONS 2 views

ANALYST.CUSTOMER OPERATIONS

Cisco Company Location Bangalore, IN

ANALYST.CUSTOMER OPERATIONS

Job description

Role & Responsibilities

  • Supports delivery of High Tech Technical Support program to major accounts.
  • Ensures follow-up and closure of critical problems with large strategic customers
  • Uses the standard tool to receive alerts and monitor status of new customer service requests (cases) pushing through to resolution.
  • Regularly interacts with Cisco’s customer and internal teams in a coordinated fashion to ensure problem resolution.
  • Co-ordinates root cause analysis upon customers request

Minimum Qualifications

  • Typically requires BS, CS, or University degree equivalent plus 6+ years experience in network engineering or telecommunications support environment.
  • Advanced degree strongly preferred. CCNA required. CCNP is a plus.

Desired Skills

  • Excellent command on the English language.
  • Proven leadership skills, initiative taker and has the ability to work outside of the process.
  • Leverages and contributes to Virtual Teams.
  • Questions ways of working and suggests improvements.
  • Independently coordinates and executes tasks.
  • Solid understanding of business process and requirements in a supportive environment.
  • Excellent written and verbal communication skills, across culture. Ability to work successfully as a team member in a cross-functional matrix environment
  • Results driven and focus on the customer
  • Commercial and contractual understanding

Industry

Employment Type

Full-time

Job Functions

Apply for this job
Share this job

Sahana Job’s

We have hands-on real life experience in manpower recruitment solutions in the actual site or field, hence we have the ability to judge the right candidates for right placements. We help organizations getting eligible candidates for their various departments and simultaneously help fresher and experienced candidates getting their right jobs. Thus we are bridging the gap of job and manpower needs

Contact Us

Sahana Job’s.
54/29 West 21st Street, New York, 10010, USA
info@sahanajobs.com

NEWSLETTER